Can I change or cancel my order after the 1hr window or if I can’t edit it online?Updated 2 hours ago

Self-service edits are available for 1 hour after you place your order, on eligible orders. Orders with promotions or discounts applied may not be eligible. If you didn’t see the “Need to update your order?” box on your confirmation page, contact us as soon as possible with your order number, the email used at checkout and the change you need. We’ll do our best to help, but we can’t guarantee changes once an order is submitted.

Missed the window?
As we aim to ship your order as quickly as possible, we regret that it usually isn’t possible for us to handle change or cancel requests once an order has been submitted. Please verify your order details before submitting, especially the billing and shipping address.

Wrong shipping address?
Once you have received your shipping confirmation email, you may reach out to the courier with your tracking number and request an address edit. Please note that locating the package is the customer’s responsibility.

Need a different size or item?
Once your order arrives, you can start a return or exchange through our [return portal]. Free return shipping applies to SAXX Rewards Plus and Premium members. For all other US and Canada orders, a $9.99 return shipping fee (plus tax, where applicable) is deducted from your refund.