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Refunds: When refunding an item, Onward covers the subtotal, shipping, and taxes. Reorders: Onward will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Onward will cover the cost of any reorders, including shipping, taxes, and Onward Package Protection. In both cases, the Onward Checkout+ Premium cost will not be refunded

Refunds: When refunding an item, Onward covers the subtotal, shipping, and taxes.Reorders: Onward will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Onward will cover the cost of any reorders, including sh

How does Onward Process Refunds or Reorders?

Orders & Shipping

Onward Checkout+ Shipping Protection

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First Order Discount Code

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How does Onward Shipping Protection Work?

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Is Onward a Licensed Insurance Company?

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My package has been marked as “Pre-Shipment”, can Onward help resolve this?

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Claim Resolution Expectations

The carrier said they delivered my package, but I did not receive it

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Do the Hanky Panky collaboration sets come in different sizes for boxers and thongs?

Prints for Briefs and Trunks

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What are the inseam lengths of each style?

Discontinued SAXX Styles & What to Try Instead

Annual Report on fighting against forced labour and child labour in supply chain.

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Interac e-Transfer® FAQ

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International Shipping Outside Canada, the U.S., and Europe

International Orders

What is Buy with Prime and how does it work?

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Is this really the same delivery experience I’m familiar with as a Prime member?

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Do I have to be a Prime member to use Buy with Prime?

How do I initiate a return for Buy with Prime purchases?

How long does it take for me to get a refund for a canceled order?

Can I use Amazon gift cards, promotional discounts offered by saxxunderwear.com, or points when I use Buy with Prime?

Can I make Buy with Prime purchases if I’m not in the US?

Can I set up subscriptions using Buy with Prime?

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What payment methods does Buy with Prime accept?

Are Buy with Prime products eligible for the loyalty program free shipping threshold?

How does Onward Process Refunds or Reorders?Updated 8 hours ago