How to File a Claim With Onward Shipping ProtectionUpdated 8 hours ago

If your order was lost or stolen and you purchased Onward Checkout+ Shipping Protection, here’s how to submit a claim:

Step-by-Step

1. Open the email titled “You’re Protected with Onward” that arrived shortly after your SAXX order confirmation.

2. Click the link included in the email — this takes you to your Onward claim portal.

3. Choose your issue: Lost / Stolen / Damaged.

4. Upload any requested details (e.g., photos for damage).

5. Submit your claim for review.

Onward will follow up directly with next steps. Most claims are resolved within a few business days.

If You Can’t Find the Email

Search your inbox for “Onward” or “Shipping Protection”.
Still can’t find it? Contact our Customer Service team and we’ll help track down your coverage details.