What happens if my package is does not arrive on the estimated or expected delivery date?Updated 7 hours ago
- If your package is delayed for whatever reason, Onward asks that you wait at least 5 business days to see if there are any additional updates from the carrier before submitting a claim.
- Carriers update their website with expected delays due to inclement weather or other barriers to expected delivery.
- Whenever there is an estimated delivery date, that becomes the date after which the package is considered “lost” PLUS 48 hours. In addition, if there is a recent shipping update at any point, that 7 day lost minimum supersedes any 2 day estimated delivery date minimum.
- If you paid for expedited shipping but the package arrives outside of the expected window, Onward will not cover it.