What if My Order Arrives Damaged?Updated 8 hours ago

Onward covers damage as well! To protect your order against damage that occurred during shipping, add Onward Checkout+ Shipping Protect at checkout.

If your order has arrived to you damaged, and the physical product is unusable, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Onward here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at [email protected] and we will be happy to work with you to remedy the situation.