What if my package is lost or stolen?Updated 3 days ago
If your tracking information shows that your order has been delivered, but you haven’t received it, don’t worry, there are a few steps you can take to locate your package.
1. Check Common Delivery Locations
- Mailboxes & Parcel Lockers – USPS and Canada Post may deliver to your mailbox or a parcel locker.
- Nearby Delivery Areas – Look around your front door, porch, garage, or any other location where a package may have been safely placed.
2. Ask Around
- Household Members – Someone in your household may have accepted the package on your behalf.
- Neighbors – Occasionally, carriers may deliver to a nearby address by mistake.
3. Contact the Carrier
- Local Carrier’s Office – In some cases, a package may be held at a local carrier facility if the recipient wasn’t available at the time of delivery.
4. Verify Your Shipping Address
Double-check the shipping address on your order confirmation to ensure it matches your current address.