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SAXX.CA Help Centre

Shop Pay and Affirm manage eligibility and approval for payments. You should receive an email from Affirm outlining why your payment was rejected. SAXX Underwear has no control over this process. <h2 data-aura-rendered-by="77:205;a" id="isPasted">Eligibility requirements and credit score</h2>You must be over the age of 18, living in Canada, and pay in CAD to use Shop Pay Installments.Checking your eligibility will not impact your credit. Once payment plan terms are accepted, your payments may be reported to a credit bureau.Note: To use Shop Pay Installments, you need a Canadian shipping address. For more information, please click <a href="https://helpcenter.affirm.ca/s/article/about-shop-pay-installments-sp-ca?language=en_US" target="_blank" rel="noopener noreferrer">here</a>.

Shop Pay and Affirm manage eligibility and approval for payments. You should receive an email from Affirm outlining why your payment was rejected. SAXX Underwear has no control over this process. You must be over the age of 18, living in Canada, and

Why is my installment payment with Shop Pay being rejected?

Payments

Do you ship internationally?

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My Tracking Shows “Delivered,” but I Haven’t Received My Package—What Should I Do?

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I mistakenly ordered the wrong item, what should I do?

First Order Discount Code

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My order received an incorrect item, what should I do?

Where do SAXX products ship from?

Orders & Shipping

Possible Canada Post Labour Disruption

Canada Post - What you need to know

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Return Shipping Costs

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Prints for Briefs and Trunks

What are the inseam lengths of each style?

Discontinued SAXX Styles & What to Try Instead

Annual Report on fighting against forced labour and child labour in supply chain.

Fit and Product

Rewards program

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Interac e-Transfer® FAQ

Why can’t I pay using Shop Pay?

Can I use multiple discount codes on one order?

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What currency is your pricing in?

What are SAXX sale terms and conditions?

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What is the SAXX Sales tax or goods and services tax number in Canada?

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What are Shop Pay Installments and how do they work?

International Services Paused

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Is this really the same delivery experience I’m familiar with as a Prime member?

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Do I have to be a Prime member to use Buy with Prime?

How do I initiate a return for Buy with Prime purchases?

How long does it take for me to get a refund for a canceled order?

Can I use Amazon gift cards, promotional discounts offered by saxxunderwear.com, or points when I use Buy with Prime?

Can I make Buy with Prime purchases if I’m not in the US?

Can I set up subscriptions using Buy with Prime?

What happens if my order is late?

What payment methods does Buy with Prime accept?

Are Buy with Prime products eligible for the loyalty program free shipping threshold?

Why is my installment payment with Shop Pay being rejected?Updated 18 hours ago

Eligibility requirements and credit score