International Orders
Information about international orders, shipping and returns.
Taxes & Duties
The prices on our website do not include taxes, duties or shipping. SAXX does not cover duties or taxes. Your country’s customs office may charge you import duties and taxes. The fees incurred for customs clearance are the sole responsibility of the
What is the processing time of each order?
The Order Processing Times of international orders is the estimated time between the date an order was placed and when it will leave our warehouse. Our warehouse starts processing your order as soon as received Monday to Friday (we do not currently s
Shipping Restrictions
We currently ship to most countries worldwide, with the exception of those listed below:. Israel, Libya, Somalia, Syria, and Yemen. Please note: This list may change based on our global shipping partners and international events that could impact saf
Shipping to P.O. Boxes
It is currently possible to ship to P.O. Boxes, APO/FPO, and deliver to apartments and condos with the exception of the countries listed under Shipping Restrictions.
Shipping Options and Lead Times
(For destinations outside Canada, the U.S., and Europe)Standard Shipping: $12.99 CAD, excluding taxes and duties.Available only to select countries. Please review the table below for the countries where the standard shipping option is available. Inte
Order Tracking Information
Once an order has shipped, you will receive an email with a tracking number. You can use the link to track your parcel’s progress at the Canada Post website. If your country’s mail provider offers tracking on their website, you will be able to use th
Account Access & Order History
If you cannot login to your account, or have any questions about your order history/account information, please reach out to [email protected] for support.
Rewards Program
At this time, the SAXX Reward Program is only available to customers located in Canada and the USA. It is not available to our International customers. For more information, please refer to the rewards program FAQs.
Damaged/Refused Shipments
In the unlikely event that your goods arrive in a damaged condition, please accept the delivery and contact [email protected] so we can create a solution. If you refuse your order or any part of it without authorization from us, you will be resp
Redirecting an Order/Address Updates
We are not able to redirect orders or make address updates once the order has dispatched. Please make sure that the shipping address is correct before submitting your order.
International Shipping Outside Canada, the U.S., and Europe
If you’re looking to place an order within Europe, please visit www.saxxunderwear.eu. For other international destinations (outside of Canada, the U.S., and Europe):. Canada Post is currently experiencing rotating strikes across the country. While or