Returns
Information about our returns policy, and how to start a return.
What is your First Pair Guarantee?
SAXX offers a one-time Comfort Guarantee for your first single pair of underwear. If you are not satisfied with your product for any reason, we will make it right. After 30 days from purchase, this policy no longer applies. The First Pair Guarantee
What is your return policy?
We want you to love your SAXX gear! If you’re not satisfied, here’s what you need to know about returning your purchase:. Eligibility for Returns. Refund Details:. Return Shipping Fees:. To learn more about our Rewards program or sign up click HERE.
How do I start a return?
For SAXX products purchased through a SAXX authorized retailer, please refer to the return policy for that specific retailer.
Return Shipping Costs
SAXX Reward members: Return shipping is FREE!. Non-Members: A $9.99 return shipping fee (plus tax, where applicable) will be deducted from your refund. International: Customers are responsible for all shipping costs, duties, import taxes, and any ass
What is your warranty policy?
SAXX offers a one-year warranty on products purchased directly from SAXX or from a SAXX authorized retailer within one year of purchase. If your warranty claim is accepted, we'll share next steps with you. Please see Terms & Conditions for full detai
What are your Terms and Conditions?
Thank you for reaching out. For further assistance, please email us at [email protected] with your order number and a brief summary of the issue. Our team will review your request and do our best to assist you promptly. Please see our full polic
Returns during Canada Post Strike
Return Policy Update – Canada Post Strike. Canada Post is not accepting new parcels during the strike. To ensure your return is eligible, please obtain your return authorization and label from us within 30 days of purchase. You’ll be able to drop off