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SAXX.CA Help Centre

(For destinations outside Canada, the U.S., and Europe) <a href="https://www.canadapost-postescanada.ca/cpc/en/business/shipping/international/compare/tracked-packet-international.page" style=" text-decoration: underline;" target="_blank" title="Canada Post">Standard Shipping</a>: $12.99 CAD, excluding taxes and duties. Available only to select countries. Please review the table below for the countries where the standard shipping option is available.<a href="https://www.canadapost-postescanada.ca/cpc/en/business/shipping/international/compare/international-parcel.page" style=" text-decoration: underline;" target="_blank" title="Canada Post">International Air Parcel</a> &amp; <a href="https://www.canadapost-postescanada.ca/cpc/en/business/shipping/international/compare/xpresspost-international.page" style=" text-decoration: underline;" target="_blank" title="Canada Post">Xpresspost</a> Shipping: $30.99 CAD, excluding taxes and duties. Shipping lead times will vary from country to country. The delivery time of your package may be delayed due to your country&#x2019;s customs clearance.Is a signature required? Shipments sent via International Expedited Shipping service normally require a signature, while the other services do not require a signature.What&#xA0;are the shipping timelines by country of destination? For all International orders, please allow 2-3 business days for your order to process, followed by 8-10 business days for transit.Please note: We are not able to guarantee shipping times; the information above is a guide only. Please enter your shipping address at checkout for a more precise timeline based on the country of destination.

(For destinations outside Canada, the U.S., and Europe)Standard Shipping: $12.99 CAD, excluding taxes and duties.Available only to select countries. Please review the table below for the countries where the standard shipping option is available. Inte

Shipping Options and Lead Times

International Orders

Do you ship internationally?

What are your shipping fees?

What is the processing time of each order?

How do I know when my order has shipped?

How do I track my order?

My Tracking Shows “Delivered,” but I Haven’t Received My Package—What Should I Do?

Can I change my shipping address?

Can I change or cancel my order once placed?

I mistakenly ordered the wrong item, what should I do?

First Order Discount Code

What do I do if my SAXX is defective or damaged in any way?

My order received an incorrect item, what should I do?

Where do SAXX products ship from?

Orders & Shipping

Canada Post Strike

Orders Currently in Transit with Canada Post

Canada Post Strike FAQ

Canada Post - What you need to know

What is your First Pair Guarantee?

What is your return policy?

How do I start a return?

Return Shipping Costs

What is your warranty policy?

What are your Terms and Conditions?

Returns during Canada Post Strike

Returns

How do I pick the right size?

How do I care for my SAXX product?

What are your different underwear options?

How do I know what size to buy?

What fabric does SAXX use?

Prints for Briefs and Trunks

What are the inseam lengths of each style?

Discontinued SAXX Styles & What to Try Instead

Annual Report on fighting against forced labour and child labour in supply chain.

Fit and Product

Rewards program

Account & Rewards

What are your payment methods?

Interac e-Transfer® FAQ

Why can’t I pay using Shop Pay?

Can I use multiple discount codes on one order?

Can I use a discount code during a sale?

What currency is your pricing in?

What are SAXX sale terms and conditions?

What sales and duty taxes am I subject to when purchasing in Canada?

What is the SAXX Sales tax or goods and services tax number in Canada?

How do I use my gift card?

What are Shop Pay Installments and how do they work?

Why is my installment payment with Shop Pay being rejected?

Payments

Taxes & Duties

Shipping Restrictions

Shipping to P.O. Boxes

Order Tracking Information

Account Access & Order History

Rewards Program

Damaged/Refused Shipments

Redirecting an Order/Address Updates

International Shipping Outside Canada, the U.S., and Europe

What is Buy with Prime and how does it work?

How do I make a purchase using my Prime benefits on saxxunderwear.com?

Is this really the same delivery experience I’m familiar with as a Prime member?

Where can I check the status of my order?

How do I cancel a Buy with Prime order?

Who do I contact for issues or questions for my order?

Do I have to be a Prime member to use Buy with Prime?

How do I initiate a return for Buy with Prime purchases?

How long does it take for me to get a refund for a canceled order?

Can I use Amazon gift cards, promotional discounts offered by saxxunderwear.com, or points when I use Buy with Prime?

Can I make Buy with Prime purchases if I’m not in the US?

Can I set up subscriptions using Buy with Prime?

What happens if my order is late?

What payment methods does Buy with Prime accept?

Are Buy with Prime products eligible for the loyalty program free shipping threshold?

Shipping Options and Lead TimesUpdated 22 days ago