Returns during Canada Post StrikeUpdated a month ago

Return Policy Update – Canada Post Strike

Canada Post is not accepting new parcels during the strike. To ensure your return is eligible, please obtain your return authorization and label from us within 30 days of purchase. You’ll be able to drop off your parcel once services resume. We are extending our return receivership to accommodate the delay, as long as your return is initiated with an authorization within that 30-day window.

We’re continuing to process returns already in transit, but please note:

• Delays – Packages may take longer to reach our facility. Refunds will be issued as soon as we receive your return.
• Returns already shipped – Returns handed to Canada Post cannot be cancelled or changed. They will continue moving forward once operations resume.
• Return labels – You can still download your return label during the strike, but drop-offs will only be possible after the strike ends.
  
  

Additionally, we’re keeping a close eye on the situation. Should the strike last longer, we’ll seek out alternative courier solutions and keep you informed every step of the way.

Have more questions? Contact us — our team is happy to help!